Terms of service
Terms and Conditions of Purchase
1. Company information
https://nordwells.dk is operated by:
NordWell Group AB
VAT number: SE559318891401
Blästergatan 21, 462 73 Vänersborg, Sweden
Email: kontakt@nordwells.dk
2. General
These terms and conditions of purchase apply to consumer purchases made on https://nordwells.dk.
By completing a purchase, you accept these terms and conditions of purchase and our privacy policy.
To shop on https://nordwells.dk you must be at least 18 years old or have parental consent. Certain payment options, such as invoice and instalment payment, require you to be at least 18 years old.
We comply with applicable Danish legislation and relevant consumer protection legislation.
3. Use of the website
You are responsible for ensuring that the information you provide is correct and up to date.
You may not use the website in a way that may cause harm, cause disruption or violate the law.
Information about the processing of personal data can be found in our privacy policy.
4. Order and agreement
When you complete an order, an order confirmation is sent to your email.
The order confirmation means that a binding agreement has been entered into between you and Nordwells.
Keep the order confirmation for future contact with customer service.
5. Prices and payment terms
All prices are stated in Danish kroner (DKK) including VAT.
Any shipping costs and fees are shown at checkout before the purchase is completed.
We reserve the right to correct obvious errors.
Payment can be made by card, MobilePay, invoice or instalment payment via our payment partners Klarna and Anyday.
You can find Klarna's payment terms here.
The Anyday payment option is available for purchases of 300 DKK or more. When you choose Anyday, the first payment is charged when your item is shipped. You then pay a monthly instalment on the last weekday of each month. You can find further terms for Anyday here.
Card payments are protected with 3D Secure. When paying by card, the amount is charged directly when the purchase is completed.
6. Delivery
The binding delivery time is stated on the product page, and the estimated delivery time is stated by our partners at checkout.
7. Delivery information
Delivery times
All products on https://nordwells.dk are in stock and are shipped from the same warehouse.
When ordering several products, the entire order is shipped together in one parcel. The stated delivery time applies to the entire order.
The delivery time is calculated from receipt of the order confirmation (the delivery time refers to weekdays excluding public holidays).
Delivery to parcel shop and parcel locker
For delivery to a parcel shop or parcel locker, the shipment is normally held for:
- PostNord: 7 days
- GLS: 5 days
If the shipment is not collected within the stated time, it is returned to us. See section 13.
Delivery delays
If a delivery is delayed, we will notify you as soon as possible by email.
In the event of a delivery delay, you as a consumer are entitled to the remedies for breach of contract that follow from the Danish Sale of Goods Act (købeloven). This means that in certain cases you can cancel the purchase, for example if the delay is material to you, or if the item cannot be delivered within a reasonable time.
Upon cancellation, all payments are refunded without undue delay.
8. Right of withdrawal – 30 days
You have the right to withdraw from your purchase within 30 days from the day you receive the item.
To exercise the right of withdrawal, you must give a clear statement that you are withdrawing from the purchase. The statement can be made in any clear manner of your choice, e.g. by email or letter. See contact details in section 1.
For faster processing, we recommend that you use our digital returns flow.
After giving notice of withdrawal, the item must be returned without undue delay and no later than within 30 days.
9. Right of withdrawal – returned items, condition and diminished value
This section applies when you as a consumer exercise your right of withdrawal under the Danish Consumer Contracts Act (forbrugeraftaleloven).
The provisions do not apply to complaints about defective goods.
You have the right to try the item in the same way as in a physical store.
We have the right to make a deduction for diminished value of a returned item to the extent that the diminished value results from your handling of the item beyond what is necessary to establish its nature, characteristics or functioning.
10. Returns, exchanges and complaints
We offer a digital returns flow that makes it easy to handle cases:
However, you can always choose to contact us by email or letter.
Return costs
In the event of withdrawal, the consumer pays the return shipping.
If our prepaid return label is used, a return fee of 69 DKK is deducted from the refund. For an exchange, a return fee of 39 DKK is charged.
The easiest way to make a complaint about an item is to use our complaints flow:
For an approved complaint, we cover the return shipping.
11. Exception from the right of withdrawal – hygiene products
The right of withdrawal does not apply to goods that are not suitable for return for health or hygiene reasons if the packaging has been opened by the consumer after delivery.
This exception only applies if the packaging has been opened and information about this is stated on the product page.
12. Return address
Returned items and complaints are sent to:
NordWell Group AB
Blästergatan 21
462 73 Vänersborg
Sweden
13. Uncollected parcels
Shipments that are not collected are not considered an exercise of the right of withdrawal.
For uncollected shipments, a fee of 149 DKK is charged, corresponding to shipping, return shipping and administration. If the order value is lower, the full amount is charged.
14. Exchanges
For exchanges, follow the instructions in the returns flow. The terms for shipping costs are stated there.
15. Complaints
You have the right to make a complaint about defects in an item in accordance with the Danish Sale of Goods Act (købeloven).
A complaint must be made within a reasonable time after the defect has been discovered. A complaint made within 2 months after the defect has been discovered is always considered to be made in time.
We are liable for defects in the item that existed at the time of delivery and that become apparent within 2 years from that time.
In the event of an approved complaint, you may be entitled to a replacement, repair, a proportionate price reduction or cancellation with a refund.
Complaints can be made via our complaints flow, or alternatively by email or letter.
If you have received the wrong item, this can likewise be reported via the complaints flow or by contacting us by email or letter. See contact details in section 1.
16. Transport damage
Transport damage can be claimed under the same rules as other complaints. See section 15.
17. Refunds
Refunds are made without undue delay and no later than within 14 days from the day we received the consumer's notice of withdrawal. We have the right to wait until the item has been returned, or until proof of return has been provided.
In the event of an approved complaint, we will refund you without undue delay.
The refund is made to the same payment method as used for the purchase, unless otherwise agreed.
18. Disputes and choice of law
Danish law applies.
In the event of a dispute, you can contact:
Mæglingsteamet for Forbrugerklager (the Mediation Team for Consumer Complaints) / Forbrugerklagenævnet (the Danish Consumer Complaints Board)
Nævnenes Hus
Toldboden 2
8800 Viborg
www.naevneneshus.dk
We follow the recommendations of the Danish Consumer Complaints Board (Forbrugerklagenævnet).
19. Intellectual property rights
All content on the website is owned by Nordwells or its licensors and may not be used without written permission.
20. Liability
We are liable in accordance with mandatory consumer protection legislation and do not limit the consumer's rights in breach of the law.